Our highly-regarded associates bring each client a combination of deep industry knowledge
regardless of the challenge
1). Beverage, Retail & Food Management
Beginning with a review of food profitability and the menu, a simple systematic approach will be undertaken to review menu design, structure, pricing, preparation and kitchen teams skill sets. Key to your kitchen will be having full photographic procedures and the team being stable.
From here service interactions will be analysed to ensure customers are getting the products that will offer maximum margin and repeat business.
Using a proven methodology assessment of where your product sits within your market we will ensure the right product is being offered and that your team is all working to the same end. Whether it is a gaming bar, entertainment venue/outlet, sports bar or restaurant, we can ensure simple steps are taken to better enhance your customer stay and improved retention for the future. Our reviews would also consider work flow and general bar work practices to ensure customer satisfaction and retention
2). People Management
Your business single largest cost is your people.
By improving your people management techniques your management teams will increase their value to you. KTL Management can offer assistance in finding the right person and training your key people in better recruitment plus: –
Better managing your management & staff’s performance
Improved supervisory skills at all levels
Improved selection techniques
Increase retention of your best people and better performance management of those not reaching their potential.
Managing teams by realistic objectives
Improved labour costs through labour modelling
Change management support
Techniques to improve communication, at all levels
3). Business development
Through the extensive use of an audit tool and easy to format action plan.
KTL Management can assist your business in determining where it is currently, where you want to go and how to get there. From here we can assist with the monitoring and execution of your plan.
4). Marketing service
Utilising techniques that your team will be able to use ongoing an improved marketing performance will be engineered to maximise your results and potentially reducing costs: –
Review current activities
Review current place in local market
Ensure consistency in messages being sent to customers and staff
Improved use of media
5). Venue redevelopment management
Constantly upgrading your business systems is essential if you want to stay competitive.This may be BOH or FOH, systems upgrades which are often over looked can add value
Making sure your product meets ever-changing market needs and wants is challenging.By constantly keeping in touch with trends we can assist in making the job of refurbishment less daunting by adding some basic project management tools
6). Operational support
The team are experienced hospitality operators with proven success at quickly evaluating hospitality businesses and providing advice to maximise financial opportunities. If you have concerns about the way your business is operating through financial performance, staffing or simply a lack of planning ahead or suitable business strategy. Our team is able to assist in reviewing your operation and offer you in depth business opportunities.
Business Planning and Development
Budgeting and Cost Control Systems
Labour Management & Forecasting
Business Performance Reviews
Industry Benchmarking and Review
General Systems and Processes Implementation
Point of Sale Systems Advice
Stock System Implementation and Management
Management Team Coaching
Staff Training Programs and Implementation
Venue Operational Manual Development
Whatever you are looking for let us offer you assistance and show how we can add value